For school program customers, we will perform service at the school. The procedure when there us a problem is to contact us--email is best. We will reply with a service date. On the service day you should have your child leave the instrument at the school office. We will fix the trouble or swap the instrument before the end of the school day.
Service is also available at our shop, of course. You can drop in during our business hours, but it's best to contact us first for an appointment.
Contact: email@example.com or 978-897-6382